Shipping policy

Where we ship, what it costs, how long it takes, and who pays the duty.

Where we ship

We ship to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. If your country is not on that list, write to us before ordering — we can often quote it, but we will not take a request we cannot fulfil.

Handling time

Orders confirmed and paid before 2:00 PM on a business day are packed the same day. Everything else is packed within 1-2 business days. We do not pack or dispatch on weekends or public holidays. Handling time is separate from transit time; the totals below include both.

Transit time and cost

Destination	Service	Transit (business days)	Cost
United States	Tracked standard	4-8	$6.90, free over $75
United States	Tracked express	2–4	$18.90
Canada	Tracked standard	6–12	$12.90
United Kingdom & EU	Tracked standard	10-18	$14.90
Australia & New Zealand	Tracked standard	12–20	$16.90

Shipping is quoted on your order confirmation before you pay, so the figure you approve is the figure you are charged. The table above is what we expect to quote; it is not a separate offer.

Free shipping

United States orders over $75 ship free on the tracked standard service. The threshold is calculated on the goods subtotal after any discount and before tax. We apply it automatically when we build your confirmation — you do not need a code.

Carriers and tracking

Domestic parcels move with USPS or UPS depending on weight and destination; international parcels move with the destination country's postal operator after an international leg. You receive the carrier name and tracking number by email on dispatch day. Tracking can take 24–48 hours to show its first scan. See Track your order.

Duties, taxes and customs

For United States deliveries, the total you approve is the total you pay; there is nothing further to collect on delivery. For deliveries outside the United States, import duty, VAT or GST may be charged by your country. Where we can calculate it in advance we itemise it on your confirmation and prepay it. Where we cannot, we say so in writing before you pay, and the charge is settled by the recipient to the carrier. We will never let a duty charge arrive as a surprise.

Split shipments

If one line in your order is held and another is ready, we ask which you prefer: hold the whole order, or ship what is ready now at no extra shipping cost. We do not split without asking.

Wrong address and failed delivery

Check the address on your confirmation email. We can change it free of charge any time before dispatch. After dispatch, a redirect depends on the carrier and may carry a fee. If a parcel is returned to us as undeliverable, we refund the goods value in full; the outbound shipping cost is not refunded where the address supplied was incorrect.

Lost or damaged in transit

A domestic parcel with no scan for 7 business days, or an international parcel with no scan for 15 business days, is treated as lost. We replace it or refund it in full — your choice — and we open the carrier claim ourselves. Damage in transit is the same: photograph the parcel and the contents, send them to orders@useultramaxusa.com, and we resolve it without asking you to return the damaged goods first.