Home / Contact
Contact us
A person reads everything that arrives here. No ticket portal, no bot.
The fastest route for anything about an existing order is email with your order reference in the subject line. We answer within one business day, Monday to Friday, 9:00 AM - 6:00 PM, and we do not close a thread until you say it is sorted.
Orders, returns and tracking
orders@useultramaxusa.com
Reply within 1 business day. Put your order reference in the subject.
Everything else — product questions, press, wholesale, privacy requests
support@useultramaxusa.com
Reply within 2 business days.
Hours
Monday to Friday, 9:00 AM - 6:00 PM. We do not staff the desk on weekends or public holidays; anything that arrives then is answered on the next business day.
Registered company and address
The operating company, its registration number and its registered address are published in full on our About page.
What we will never ask you for
Card numbers, CVV codes, bank credentials or passwords — not on this site, and not by email. If a message claiming to be from Ultramax USA asks for any of those, it is not from us; forward it to support@useultramaxusa.com.